Computer User Support Specialists
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Computer User Support Specialists
About this Career Path
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Projected Jobs
Computer User Support Specialists
12,420
Projected job openings through 2030
JOBS & OPPORTUNITIES
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Job Titles
Computer User Support Specialists
JOB TITLE
Computer Support Person
Skill Level - Entry
JOB TITLE
Entry-level Support Person
Skill Level - Mid
JOB TITLE
Intermediate Support Person
Skill Level - Advanced
Supporting Programs
Computer User Support Specialists
Indiana Wesleyan University
Associates Degree
In Person
Indiana Wesleyan University - Marion
Associates Degree
In Person
Indiana Wesleyan University - National and Global
Associates Degree
In Person
Indiana Wesleyan University - Marion
Associates Degree
In Person
Indiana Wesleyan University - National and Global
Associates Degree
In Person
Top Expected Tasks
Computer User Support Specialists
01
Answer user inquiries regarding computer software or hardware operation to resolve problems.
02
Oversee the daily performance of computer systems.
03
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
04
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
05
Develop training materials and procedures, or train users in the proper use of hardware or software.
06
Refer major hardware or software problems or defective products to vendors or technicians for service.
07
Enter commands and observe system functioning to verify correct operations and detect errors.
08
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
09
Modify and customize commercial programs for internal needs.
10
Inspect equipment and read order sheets to prepare for delivery to users.
Knowledge, Skills & Abilities
Computer User Support Specialists
K
KNOWLEDGE
Computers and Electronics
K
KNOWLEDGE
Customer and Personal Service
K
KNOWLEDGE
English Language
K
KNOWLEDGE
Telecommunications
K
KNOWLEDGE
Engineering and Technology
S
SKILL
Active Listening
S
SKILL
Reading Comprehension
S
SKILL
Speaking
S
SKILL
Complex Problem Solving
S
SKILL
Critical Thinking
A
ABILITY
Oral Comprehension
A
ABILITY
Oral Expression
A
ABILITY
Written Comprehension
A
ABILITY
Near Vision
A
ABILITY
Information Ordering
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Computer User Support Specialists
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