Computer User Support Specialists

01

Answer user inquiries regarding computer software or hardware operation to resolve problems.

02

Oversee the daily performance of computer systems.

03

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

04

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

05

Develop training materials and procedures, or train users in the proper use of hardware or software.

06

Refer major hardware or software problems or defective products to vendors or technicians for service.

07

Enter commands and observe system functioning to verify correct operations and detect errors.

08

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

09

Modify and customize commercial programs for internal needs.

10

Inspect equipment and read order sheets to prepare for delivery to users.