Computer User Support Specialists
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(IT) Information Technology
Provide technical assistance to computer users.
Computer User Support Specialists
About this Career Path
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Computer User Support Specialists
Learn about a Day in the Life
What’s it like? What do you do? Where do you do it? See for yourself when you watch how real people live their different careers day in and day out.
Projected Jobs
Computer User Support Specialists
12,420
Projected job openings through 2030
JOBS & OPPORTUNITIES
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Job Titles
Computer User Support Specialists
JOB TITLE
Computer Support Person
JOB TITLE
Entry-level Support Person
JOB TITLE
Intermediate Support Person
Supporting Programs
Computer User Support Specialists
Top Expected Tasks
Computer User Support Specialists
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Modify and customize commercial programs for internal needs.
Inspect equipment and read order sheets to prepare for delivery to users.
Knowledge, Skills & Abilities
Computer User Support Specialists
KNOWLEDGE
Computers and Electronics
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Telecommunications
KNOWLEDGE
Engineering and Technology
SKILL
Reading Comprehension
SKILL
Active Listening
SKILL
Speaking
SKILL
Critical Thinking
SKILL
Complex Problem Solving
ABILITY
Oral Comprehension
ABILITY
Written Comprehension
ABILITY
Oral Expression
ABILITY
Near Vision
ABILITY
Speech Clarity
Related Careers
Computer User Support Specialists
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