Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Greet customers and ask about the quality of service they are receiving.
Perform paperwork required for monetary transactions.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Resolve customer or employee complaints.
Report customer-related incidents occurring in gaming areas to supervisors.
Establish and maintain banks and table limits for each game.
Record, issue receipts for, and pay off bets.