Salary Breakdown
First-Line Supervisors of Office and Administrative Support Workers
Average
$60,890
ANNUAL
$29.27
HOURLY
Entry Level
$37,170
ANNUAL
$17.87
HOURLY
Mid Level
$60,300
ANNUAL
$28.99
HOURLY
Expert Level
$90,500
ANNUAL
$43.51
HOURLY
Projected Jobs
First-Line Supervisors of Office and Administrative Support Workers
27,120
Projected job openings through 2030
Sample Career Roadmap
First-Line Supervisors of Office and Administrative Support Workers
Job Titles
Entry Level
JOB TITLE
Receptionist
Mid Level
JOB TITLE
Coordinator
Expert Level
JOB TITLE
Senior Manager
Supporting Programs
First-Line Supervisors of Office and Administrative Support Workers
Top Expected Tasks
First-Line Supervisors of Office and Administrative Support Workers
01
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
02
Resolve customer complaints or answer customers' questions regarding policies and procedures.
03
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
04
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
05
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
06
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
07
Recruit, interview, and select employees.
08
Interpret and communicate work procedures and company policies to staff.
09
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
10
Develop work schedules according to budgets and workloads.
Knowledge, Skills & Abilities
First-Line Supervisors of Office and Administrative Support Workers
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Administration and Management
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Administrative
KNOWLEDGE
Computers and Electronics
SKILL
Active Listening
SKILL
Coordination
SKILL
Monitoring
SKILL
Reading Comprehension
SKILL
Social Perceptiveness
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Written Comprehension
ABILITY
Speech Clarity
ABILITY
Speech Recognition
Related Careers
Business Management & Administration
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