Correspondence Clerks

01

Maintain files and control records to show correspondence activities.

02

Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

03

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

04

Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

05

Present clear and concise explanations of governing rules and regulations.

06

Process orders for goods requested in correspondence.

07

Compose correspondence requesting medical information and records.

08

Ensure that money collected is properly recorded and secured.

09

Compile data pertinent to manufacture of special products for customers.

10

Compute costs of records furnished to requesters, and write letters to obtain payment.