DWD - INTraining

Provider Information

Name:

Fort Wayne Community Schools, Adult and Cont. Ed.

Provider Location Address:

1200 South Barr Street
Fort Wayne, IN 46802

Provider Location Status:

Staff Approved

URL:

https://www.fwcsadulteducation.us

Summary

Description Description

Qualifications of Instructors:

Instructors hold at the minimum a bachelors degree, with vocational training.

Program Description:

The objective of the CBP course is to prepare adults for success. While they are preparing for a high school credential, adult learners will have the opportunity to gain workplace skills. The purpose of the CBP course is to: Improve academic skills in preparation for TASC, post-secondary education, and workforce training Enhance employability skills needed for workplace success Train adult learners in customer service for career success

Industry Collaboration:

Classification of Instructional Programs:

52.0411 Customer Service Support/Call Center/Teleservice Operation A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Program Prerequisite:

High School Diploma or Equivalent

Prerequisites Description:

tudent must have HSE or HS diploma, or be a current HSE student identified with interest in obtaining cbp. 11/12 TABE testing.WIN career readiness completion with assessment pass of 70% or more.

Application Deadlines:

1 week before in person instruction begins, online is asynchronous.

Refund Policy:

not applicable

Admissions Admissions

% Offered Online: 100
Program Activities:
- % Instructor-Led: 25
- % Lab/Field Work: 0
- % Self-Study: 75
Times Offered: Evening,Online
Length of Training: 4 week(s)
Number of Credits: 30 instructional hour(s)
Percent Admitted: 85%

Offered to General Public:

Yes

Career Counseling:

Yes

Job Placement Offered:

Placement Assistance Available:

Yes

Part-time Enrollment:

Yes

Financial Information Financial Information

Tuition:

$1,200.00

Admission Fees:

$0.00

Books:

$0.00

Supplies:

$0.00

Tools:

$0.00

Labs:

$0.00

Miscellaneous:

$0.00

Average Cost Per Credit Hour/Class:

$40.00

Total Cost of Program:

1,200.00

Certificate of Completion:
- $40.00
- Included in the tuition:
- Yes

Financial Aid Financial Aid

Financial Aid:

State Financial Aid (Grants and Scholarships)

Provider Offers Financial Aid:
No

Credentials

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Performance

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Funding Information

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Apprenticeship

Program Type

Method of Instruction

Number of weeks of program (Length of Instruction Only)

Is instruction provided by a provider other than the apprenticeship sponsor?
No

Supporting Files

Supporting Documents

DOL-RAP Documentation

Filename

State Certified Earn & Learn Certification

Filename

Certified Pre-Apprenticeship Documentation

Filename

Status History

Staff Comments

Current ICC Program Year Vouchers

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