A Day In The Life
Retail, Sales & Marketing Industry
Retail, Sales & Marketing
Directly supervise and coordinate activities of retail sales workers in an establishment or department.
Retail, Sales & Marketing Industry
First-Line Supervisors of Retail Sales Workers
Average
$39,000
ANNUAL
Entry Level
$22,000
ANNUAL
Mid Level
$40,500
ANNUAL
Expert Level
$59,000
ANNUAL
First-Line Supervisors of Retail Sales Workers
30,040
Projected job openings through 2028
First-Line Supervisors of Retail Sales Workers
Job Titles
Entry Level
JOB TITLE
Agent
Mid Level
JOB TITLE
Manager
Expert Level
JOB TITLE
Supervisor
Degree Recommendations
First-Line Supervisors of Retail Sales Workers
01
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
02
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
03
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
04
Inventory stock and reorder when inventory drops to a specified level.
05
Instruct staff on how to handle difficult and complicated sales.
06
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
07
Assign employees to specific duties.
08
Estimate consumer demand and determine the types and amounts of goods to be sold.
09
Formulate pricing policies for merchandise, according to profitability requirements.
10
Establish credit policies and operating procedures.
11
Keep records of purchases, sales, and requisitions.
First-Line Supervisors of Retail Sales Workers
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Sales and Marketing
KNOWLEDGE
Administration and Management
KNOWLEDGE
Mathematics
KNOWLEDGE
English Language
SKILL
Active Listening
SKILL
Speaking
SKILL
Critical Thinking
SKILL
Monitoring
SKILL
Coordination
ABILITY
Speech Recognition
ABILITY
Speech Clarity
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Problem Sensitivity
Retail, Sales & Marketing
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