First-Line Supervisors of Retail Sales Workers

01

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

02

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

03

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

04

Inventory stock and reorder when inventory drops to a specified level.

05

Instruct staff on how to handle difficult and complicated sales.

06

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

07

Assign employees to specific duties.

08

Estimate consumer demand and determine the types and amounts of goods to be sold.

09

Formulate pricing policies for merchandise, according to profitability requirements.

10

Establish credit policies and operating procedures.

11

Keep records of purchases, sales, and requisitions.