Retail, Sales & Marketing
Solicit donations or orders for goods or services over the telephone.
Telemarketers
Average
$25,000
ANNUAL
Entry Level
$16,000
ANNUAL
Mid Level
$25,500
ANNUAL
Expert Level
$35,000
ANNUAL
Telemarketers
3,070
Projected job openings through 2028
Telemarketers
Degree Recommendations
Telemarketers
01
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
02
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
03
Explain products or services and prices, and answer questions from customers.
04
Obtain customer information such as name, address, and payment method, and enter orders into computers.
05
Record names, addresses, purchases, and reactions of prospects contacted.
06
Adjust sales scripts to better target the needs and interests of specific individuals.
07
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
08
Answer telephone calls from potential customers who have been solicited through advertisements.
09
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
10
Maintain records of contacts, accounts, and orders.
Telemarketers
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Sales and Marketing
KNOWLEDGE
English Language
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Telecommunications
KNOWLEDGE
Communications and Media
SKILL
Speaking
SKILL
Persuasion
SKILL
Active Listening
SKILL
Social Perceptiveness
SKILL
Service Orientation
ABILITY
Oral Expression
ABILITY
Oral Comprehension
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Written Comprehension
Retail, Sales & Marketing
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