Business Management & Administration
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls.
Switchboard Operators, Including Answering Service
Average
$25,000
ANNUAL
Entry Level
$18,000
ANNUAL
Mid Level
$26,000
ANNUAL
Expert Level
$34,000
ANNUAL
Switchboard Operators, Including Answering Service
820
Projected job openings through 2028
Switchboard Operators, Including Answering Service
Degree Recommendations
Switchboard Operators, Including Answering Service
01
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
02
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
03
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
04
Relay or route written or verbal messages.
05
Place telephone calls or arrange conference calls as instructed.
06
Record messages, suggesting rewording for clarity or conciseness.
07
Monitor alarm systems to ensure that secure conditions are maintained.
08
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
09
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
10
Answer simple questions about clients' businesses, using reference files.
Switchboard Operators, Including Answering Service
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Telecommunications
KNOWLEDGE
Clerical
KNOWLEDGE
Computers and Electronics
SKILL
Speaking
SKILL
Active Listening
SKILL
Social Perceptiveness
SKILL
Reading Comprehension
SKILL
Writing
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Recognition
ABILITY
Speech Clarity
ABILITY
Near Vision
Business Management & Administration
Not sure where to begin?
Career Exploration