Switchboard Operators, Including Answering Service

01

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

02

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

03

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

04

Relay or route written or verbal messages.

05

Place telephone calls or arrange conference calls as instructed.

06

Record messages, suggesting rewording for clarity or conciseness.

07

Monitor alarm systems to ensure that secure conditions are maintained.

08

Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.

09

Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

10

Answer simple questions about clients' businesses, using reference files.