Business Management & Administration
Provide information by accessing alphabetical, geographical, or other directories.
Telephone Operators
Average
$31,000
ANNUAL
Entry Level
$21,000
ANNUAL
Mid Level
$33,000
ANNUAL
Expert Level
$45,000
ANNUAL
Telephone Operators
Degree Recommendations
Telephone Operators
01
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
02
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
03
Observe signal lights on switchboards, and dial or press buttons to make connections.
04
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
05
Provide assistance for customers with special billing requests.
06
Calculate and quote charges for services such as long-distance connections.
07
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
08
Perform clerical duties such as typing, proofreading, and sorting mail.
09
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
10
Interrupt busy lines if an emergency warrants.
Telephone Operators
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Telecommunications
KNOWLEDGE
Communications and Media
KNOWLEDGE
Clerical
SKILL
Active Listening
SKILL
Speaking
SKILL
Service Orientation
SKILL
Social Perceptiveness
SKILL
Reading Comprehension
ABILITY
Oral Expression
ABILITY
Oral Comprehension
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Written Comprehension
Business Management & Administration
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