01

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

02

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

03

Advise customers of necessary actions and strategies for debt repayment.

04

Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

05

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

06

Locate and monitor overdue accounts, using computers and a variety of automated systems.

07

Answer customer questions regarding problems with their accounts.

08

Record information about financial status of customers and status of collection efforts.

09

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

10

Receive payments and post amounts paid to customer accounts.