Financial Services
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
Bill and Account Collectors
Average
$32,000
ANNUAL
Entry Level
$21,000
ANNUAL
Mid Level
$33,000
ANNUAL
Expert Level
$45,000
ANNUAL
Bill and Account Collectors
3,450
Projected job openings through 2028
Bill and Account Collectors
Degree Recommendations
Bill and Account Collectors
01
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
02
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
03
Advise customers of necessary actions and strategies for debt repayment.
04
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
05
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
06
Locate and monitor overdue accounts, using computers and a variety of automated systems.
07
Answer customer questions regarding problems with their accounts.
08
Record information about financial status of customers and status of collection efforts.
09
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
10
Receive payments and post amounts paid to customer accounts.
Bill and Account Collectors
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Clerical
KNOWLEDGE
English Language
KNOWLEDGE
Mathematics
KNOWLEDGE
Computers and Electronics
SKILL
Active Listening
SKILL
Speaking
SKILL
Social Perceptiveness
SKILL
Persuasion
SKILL
Reading Comprehension
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Written Comprehension
Financial Services
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