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Business Management & Administration

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Salary Breakdown

Customer Service Representatives

Average

$38,030

ANNUAL

$18.28

HOURLY

Entry Level

$23,000

ANNUAL

$11.06

HOURLY

Mid Level

$35,210

ANNUAL

$16.93

HOURLY

Expert Level

$58,070

ANNUAL

$27.92

HOURLY


Projected Jobs

Customer Service Representatives

55,960

Projected job openings through 2028


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer

Degree Recommendations





 Greater Indianapolis Literacy League Inc.


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Speaking

SKILL

Service Orientation

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Near Vision


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