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Business Management & Administration

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Customer Service Representatives

Average

$34,000

ANNUAL

Entry Level

$20,000

ANNUAL

Mid Level

$36,000

ANNUAL

Expert Level

$52,000

ANNUAL


Projected Jobs

Customer Service Representatives

55,960

Projected job openings through 2028


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Speaking

SKILL

Service Orientation

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Near Vision


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