About This Career Path
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Salary Breakdown
Customer Service Representatives
Average
$38,030
ANNUAL
$18.28
HOURLY
Entry Level
$23,000
ANNUAL
$11.06
HOURLY
Mid Level
$35,210
ANNUAL
$16.93
HOURLY
Expert Level
$58,070
ANNUAL
$27.92
HOURLY
Projected Jobs
Customer Service Representatives
55,960
Projected job openings through 2028
Sample Career Roadmap
Customer Service Representatives
Job Titles
Entry Level
JOB TITLE
Probationary Customer Service Representative
Mid Level
JOB TITLE
Customer Service Representative
Expert Level
JOB TITLE
Supervisor Customer
Degree Recommendations
ETA International
Purdue University Global
Freedom Academy
Freedom Academy
Freedom Academy
Greater Indianapolis Literacy League Inc.
Freedom Academy
Top Expected Tasks
Customer Service Representatives
01
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
02
Check to ensure that appropriate changes were made to resolve customers' problems.
03
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
04
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
05
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
06
Refer unresolved customer grievances to designated departments for further investigation.
07
Determine charges for services requested, collect deposits or payments, or arrange for billing.
08
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
09
Solicit sales of new or additional services or products.
10
Order tests that could determine the causes of product malfunctions.
Knowledge, Skills & Abilities
Customer Service Representatives
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Clerical
KNOWLEDGE
Computers and Electronics
KNOWLEDGE
Mathematics
SKILL
Active Listening
SKILL
Speaking
SKILL
Service Orientation
SKILL
Reading Comprehension
SKILL
Critical Thinking
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Near Vision
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Business Management & Administration
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