01

Greet, register, and assign rooms to guests of hotels or motels.

02

Contact housekeeping or maintenance staff when guests report problems.

03

Issue room keys and escort instructions to bellhops.

04

Make and confirm reservations.

05

Verify customers' credit, and establish how the customer will pay for the accommodation.

06

Keep records of room availability and guests' accounts, manually or using computers.

07

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

08

Review accounts and charges with guests during the check out process.

09

Record guest comments or complaints, referring customers to managers as necessary.

10

Compute bills, collect payments, and make change for guests.