01

Answer telephones and direct calls to appropriate staff.

02

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

03

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

04

Maintain medical records, technical library, or correspondence files.

05

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

06

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

07

Receive and route messages or documents, such as laboratory results, to appropriate staff.

08

Transmit correspondence or medical records by mail, e-mail, or fax.

09

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

10

Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

11

Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.