Business Management & Administration

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Customer Service Representatives

Average

$38,780

ANNUAL

$18.65

HOURLY

Entry Level

$24,950

ANNUAL

$12.00

HOURLY

Mid Level

$37,070

ANNUAL

$17.82

HOURLY

Expert Level

$58,180

ANNUAL

$27.97

HOURLY


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer

Supporting Programs

Customer Service Representatives

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Freedom Academy
 Non-Credit  

Fort Wayne Community Schools, Adult and Cont. Ed.
 Non-Credit  

Daughters of Destiny
 Non-Credit  

Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Administration and Management

KNOWLEDGE

Sales and Marketing

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Service Orientation

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity


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Business Management & Administration

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